NOTIFICATION ABOUT SUPPORTING CUSTOMERS USING AGRIBANK’S SERVICES TO CONVERT THE 11-DIGIT TO 10-DIGIT MOBILE PHONE NUMBERS
(Updated at 13:46, 16/9/2018)
Implementing the Decision No. 798/QD-BTTTT dated May 25th, 2018 issued by the Ministry of Information and Communications on promulgating the network code conversion plan, to ensure the smooth transactions between Agribank and customers, Agribank would like to announce the method of supporting customers using Agribank's services to convert the 11-digit to 10-digit mobile phone number as follows:
I. Services need to register phone number conversion:
- Information on customer’s contact phone numbers for account service and other services.
- E-banking services: Internet Banking, Agribank E-Mobile banking, SMS banking, Bankplus, M-Plus, E-Wallet, card services.
-  Other services: automatic collection service and other account information services of Agribank.
II. Supporting phone number registration:
1.    Individual customer:
1.1. For the E-Wallet, automatic collection service to pay phone charges for postpaid mobile subscribers, customers go to the branch where their service registered to convert.
 
No. ServicesDuration of phone converting registration
How to do
XXXXXXXXXXXXXXX
Begining Date
Expired Date
1 E-Wallet
15/9/2018
14/11/2018 Customers go to the branch where their services registered to convert.
To continue using services, customers need register mobile phone number conversion in E-Wallet management companies.
2
Automatic collection service to pay phone charges for postpaid mobile subscribers15/9/2018
 14/11/2018Customers go to the branch where they register service to convert.
3
Changing customer’s contact phone numbers 15/9/2018 
 14/11/2018 Customers go to any Agribank’s transaction offices to register conversion.     
     
1.2. For E-Banking services (Internet Banking, Agribank E-Mobile banking, SMS banking, BankPlus, M-Plus), customers can come to Agribank’s 2.300 branches, transaction offices nationwide for conveting. Especially card service, customers go to the branch where they register services from 15/9/2018 to 14/11/2018 to convert or make the conversion on Agribank’s electronic channels, specifically:
 
No. ServicesDuration of phone converting registration
How to do
XXXXXXXXxXXxxxxxxXXXXXX
Begining Date
Expired Date
1 Agribank E-Mobile banking20/9/201814/11/2018Customers login Agribank E-Mobile banking application to register conversion.
2
SMS banking
20/9/2018
14/11/2018
Agribank’s system will send message to customer’s phone number.
Customer message in syntax:
VBA doiso [newphonenumber]
send 8149 to update new mobile phone number.
3
Card services 20/9/2018
14/11/2018
Agribank’s system will send message to customer’s phone number.
Customers message according to Agribank's guideline to register phone number conversion.
4
BankPlus25/9/2018
14/11/2018
Agribank’s system will send message to customer’s phone number.
Customer message in syntax:
VBA doiso [newphonenumber]
send 9889 to update new phone number.
5M-Plus25/9/2018
14/11/2018Customers login Agribank M-Plus application to register conversion.
6
Internet Banking25/9/2018
14/11/2018
Customers login Agribank’s Internet Banking system to register conversion.    
 
2. Corporate customers:
Agribank will inform and instruct customers to directly convert their phone numbers at Agribank’s 2,300 branches and transaction offices where they registered services.

III. Support and note to customer:
The registration for customer’s phone number conversion with Agribank will only be implemented after the telecommunication operators convert the 11-digit to 10-digit subscribers.
From 15/9/2018 to 14/11/2018, Agribank maintains all services for customers who have not registered to convert phone number. From 00:00AM on 15/11/2018, Agribank will stop providing services to customers who do not register for conversion.
In order to ensure the safety service for customers when converting their phone numbers, Agribank expects customers to select and actively register to convert phone number according to the guidance from 15/9/2018.
For detailed information or assistance, please contact us by phone at 1900 558818 or come to one of Agribank’s 2,300 branches and transaction offices.                           
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