Product quality guarantee
(Updated at 11:13, 6/9/2010)

Individual customers residing in Vietnam or abroad can use “product quality guarantee”, by which Agribank undertakes to compensate when customers fail to comply with agreements on product quality.

Main features

 

-          Currency: VND, foreign currencies

-          Term: short term, medium and long term as negotiated

-          Security for the guarantee: security deposits, pledged assets, collateral, third-party guarantor, and other means of security as guided by Agribank

-          Guarantee fees: as regulated from time to time; full payment for in partial payments

-          Late payment: a late payment fees will be charged with overdue interest rate not exceeding 150% short term loan interest rate

 

Delivery channels

 

Agribank branches/transaction offices or automated channels (E-banking)

 

Technology applied

 

Agribank uses automated system (IPCAS) to track customer information, accounts, amounts of interest payment, etc. with the highest security and accuracy.

Applied at Operations Centre of Agribank